Returns & Exchanges

At The BBQ King, we want you to be fully satisfied with your outdoor cooking setup; if your equipment isn't the perfect fit, you can return most items in their original condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and details about the product you would like to return to receive a Return Authorization number.

• 2.
  Pack with Care

  Place the unused item back in its original manufacturer packaging, ensuring all manuals, hardware, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, or schedule a freight pickup for heavy-duty grills.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned equipment, we will process your refund to your original payment method within 5 to 7 business days.