Frequently Asked Questions
Everything you need to know about mastering the grill with The BBQ King.
How long does shipping take for heavy grills and smokers?
Standard shipping for large items typically takes 5-10 business days. Due to their size, these items are shipped via specialized freight carriers to ensure they arrive in perfect condition.
What is your return policy for unused equipment?
We offer a 30-day return policy on all unused and unassembled products in their original packaging. Please note that return shipping fees for heavy equipment may apply.
Do your grills come with a manufacturer warranty?
Yes, all grills and smokers sold by The BBQ King come with full manufacturer warranties, ranging from 2 to 10 years depending on the specific brand and model.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
Do you offer assembly services for new purchases?
We currently offer professional assembly services in select metropolitan areas for an additional fee. You can check availability for your zip code during the checkout process.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for larger equipment purchases.